THE WHAT? LVMH-owned Benefit Cosmetics has updated its UK COVID-secure policy after receiving criticism for a screening process that precluded health care workers from receiving treatments at its stores, according to a report published by the BBC.
THE DETAILS A spokesperson for the cosmetics brand apologised for any upset caused by its policy, which required staff to refuse service to customers who have been in contact with anyone who has confirmed or suspected COVID-19.
The screening questions have now been amended to take into account Public Health England advice that those wearing medical grade PPE in the course of their role need not consider themselves as potentially exposed to the virus.
THE WHY? Benefit’s policy was designed to protect workers and other shoppers but did not take into account guidance from Public Health England that health care workers who wear the correct PPE do not count as a close contact when caring for a suspected or confirmed case of the virus. A Benefit spokesperson told the BBC, “We have been working on updating our policy in time for our services reopening this week, but it is a new process and we apologise that this has not been rolled out quickly enough. We would like to stress that this is in no way to discriminate against our hard-working NHS, who we love dearly. Like all processes in action, ours were being tweaked and have now been updated.”