Estée Lauder launches lipstick chatbot and color-match facility

Estée Lauder launches lipstick chatbot and color-match facility

Estée Lauder has announced the second phase in its partnership with AR specialist ModiFace – the launch of an online conversational lipstick advisor to help guide customers to their perfect lip shade.

The new Facebook Messenger-based lipstick chat bot will complement the brand’s existing augmented reality try-on facility.

Estée Lauder customers will be able to search for and try on the brand’s full assortment of lipsticks in virtual reality as well as take a quiz to receive personalized shade recommendations based on the user’s color and finish preferences. Users will also be able to search for a shade of lipstick to match a photo of any object.

“One of the key pillars of our partnership with ModiFace is the application of augmented reality across all platforms where customers interact with our brand,” said Stephane de La Faverie, Global Brand President, Estée Lauder. “Messaging applications such as Facebook Messenger are the perfect platform for consumers to search, explore, try-on, and ideally purchase Estée Lauder products.”

 

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