Kao has issued a statement warning consumers over counterfeit products that have been found in retail spaces in North America.
According to the statement, there is a counterfeit product falsely labeled as Jergens Ultra Healing 10 oz. and Jergens Original Scent 21 oz being sold in areas of the US, which the company confirm is not related to its Jergens brand.
The statement read, “Without proper quality control to ensure the right formulation in each product, the counterfeit item may seriously put the safety and health of consumers at risk. While only a small number of counterfeit products have been identified by Kao USA’s Consumer Care Center and Quality teams and while Kao has not received any report to date of adverse health effects or injury, consumers, particularly those with impaired immune systems, should be careful not to use the counterfeit lotion.”
The company has sent a notice to its USA sellers requesting they remove any product that has come from unauthorized sellers.
Joe Workman, President, Kao Americas said, “The safety of our consumers is, and always will be, the top priority at Kao USA. We will be working diligently with our retail partners to identify the source of the fake products and to ensure only genuine Jergens products are sold in their stores.”