M&S makes record investment in pay and family leave policies

M&S makes record investment in pay and family leave policies

THE WHAT? Marks & Spencer has announced a record £89 million investment in its retail pay and a further £5 million investment dedicated to enhancing its maternity, paternity and adoption policies.

THE DETAILS UK customer assistants will receive a 10.1 percent pay rise from April 1, 2024, bringing hourly pay to £12, or +9.1 percent to £13.15 for customer assistants working in London.

In addition, M&S will become one of the first retailers to usher in six weeks’ paternity leave at full pay while almost doubling paid maternity and adoption leave to 26 weeks.

THE WHY? Stuart Machin, CEO, explains, “Our vision is to be the most trusted retailer – and that starts with being the most trusted employer. That’s why today we’re making our biggest ever investment in our retail pay offer to recognise our colleagues for the vital role they play each day. It means that since March 2022, we’ve invested more than £146m in our retail pay offer and increased our standard hourly rate by more than 26%. But creating a great place to work isn’t just about pay; it’s about the overall package and colleagues feeling valued and able to be their best. That’s why, in addition to our pay increase, I’m delighted to announce some significant improvements to our family leave policies to support colleagues through life’s big moments. A huge thank you to our 65,000 colleagues for their continued hard work.”